Procter & Gamble, Paris France
Infrastructure Upgrade for P&G
We, IT Concierge, were appointed to join a P&G cutover project in Paris, as a local provider, in order to assist/complete P&G, OSBT and Verizon teams for this project.
P&G Paris Cutover, July 2020
Deployed a project of infrastructure Upgrade for P&G Paris
The Work Included:
- Identification and allocation of the right staff for the project
- Assistance planning; completed the project plan
- On site deployment
- Monitoring and reporting
- Final report of lessons learned
- Switches and Routers upgrade
- Server upgrade/replacement
- Finalized on site configuration of switches and routers (with remote support)
- Finished cabling to extend the wi-fi network
- Configured and Installed over 80 Aps
Project Duration: 2 Weeks
Staff / Team
- 2 CCNA level engineers
- 4 cabling engineers
- IT Concierge provided and managed the that staff for the operation
Provided by the Customer:
- 1 facilitator on site, (local access logistic, etc)
- 2 engineers were provided by the ISP, worked remotely
- 1 project manager worked remotely
- 1 Network architect provided guidance and remote support
- 1 Network administrator provided guidance and remote support
Our project manager (CCNA) from the IT Concierge team communicated on a daily basis with the customer’s PM (daily update in the form of a progress report).
He also liaised with external providers and the local customer contacts on site in order to coordinate and perform the work on site.
He, the PM provided a daily progress report.
We provided a final report including a lesson learned report (applying PMP/PMI standards)
Point to Improve:
Discrepancy between site survey and what was found on site
- Rack elevation of switches (labelling) did not match.
- The site survey was outdated and incomplete; equipment was added/removed after the survey, that caused time waste during the deployment.
- We advise to review the site survey or to perform a more recent site survey before cutover
Roles & Responsibility
- We advised to review and clearly define roles and responsibilities before the project start
- In this project roles were not clearly defined
- The problems that generated were technicians getting a lot of requests from different partners/customer, also customer contacted directly our techs asking to perform tasks that are out of scope
- This can also be confusing for onsite teams, discouraging and bad for a project
Rights and access (planning)
- Access to working places & equipment
- Badges with the technical room access are necessary to perform onsite work,
- Problem: techs spent time running around trying to find someone to open the doors.
- Remote access to devices
- We reckon that accessibility to remote devices has to be done first, so remote engineers can set to do their work Problems: on site techs spent hours waiting impacts the budget
In view of these problems, this is what we recommend:
- Local access rights Access to the Local network facilitates the work. (even if it is restricted)
- At least the team leader / the network engineer, having a company computer with an internet access, Customers often provide us with a company PC or Laptop with local right to do the job.
- We advise to decide what meetings are important to attend (for our teams)
- Problem: Meeting: We lost at least 30mn per meeting. Equivalent to 3h or more per day
Improve by synchronizing starting times with other teams, often teams waited hours before they could start working.
|Client||Procter & Gamble|