Procter & Gamble, Paris France

Infrastructure Upgrade for P&G

We, IT Concierge, were appointed to join a P&G cutover project in Paris, as a local provider, in order to assist/complete P&G, OSBT and Verizon teams for this project.

P&G Paris Cutover, July 2020

Deployed a project of infrastructure Upgrade for P&G Paris

The Work Included:

  • Identification and allocation of the right staff for the project
  • Assistance planning; completed the project plan
  • On site deployment
  • Monitoring and reporting
  • Final report of lessons learned

Deployment Included:

  • Switches and Routers upgrade
  • Server upgrade/replacement
  • Finalized on site configuration of switches and routers (with remote support)
  • Finished cabling to extend the wi-fi network
  • Configured and Installed over 80 Aps
Project duration: 2 weeks
  • Switches and Routers upgrade
  • Server upgrade/replacement
  • Finalized on site configuration of switches and routers (with remote support)
  • Finished cabling to extend the wi-fi network

Configured and Installed over 80 Aps

Staff / Team:

  • 2 CCNA level engineers
  • 4 cabling engineers
  • IT Concierge provided and managed the that staff for the operation

Provided by the Customer:

  • 1 facilitator on site, (local access logistic, etc)
  • 2 engineers were provided by the ISP, worked remotely
  • 1 project manager worked remotely
  • 1 Network architect provided guidance and remote support
  • 1 Network administrator provided guidance and remote support

Communication:

Our project manager (CCNA) from the IT Concierge team communicated on a daily basis with the customer’s PM (daily update in the form of a progress report).

He also liaised with external providers and the local customer contacts on site in order to coordinate and perform the work on site.

He, the PM provided a daily progress report.

Lessons Learned

We provided a final report including a lesson learned report (applying PMP/PMI standards)

Point to Improve:

  1. Discrepancy between site survey and what was found on site
  • Rack elevation of switches (labelling) did not match.
  • The site survey was outdated and incomplete; equipment was added/removed after the survey, that caused time waste during the deployment.
  • We advise to review the site survey or to perform a more recent site survey before cutover
Roles & Responsibility:
  • We advised to review and clearly define roles and responsibilities before the project start
  • In this project roles were not clearly defined
  • The problems that generated were technicians getting a lot of requests from different partners/customer, also customer contacted directly our techs asking to perform tasks that are out of scope
  • This can also be confusing for onsite teams, discouraging and bad for a project
  1. Rights and access (planning)

  • Access to working places & equipment
  • Badges with the technical room access are necessary to perform onsite work,
  • Problem: techs spent time running around trying to find someone to open the doors.
  • Remote access to devices
  • We reckon that accessibility to remote devices has to be done first, so remote engineers can set to do their work Problems: on site techs spent hours waiting impacts the budget
  • In view of these problems, this is what we recommend:
    • Local access rights Access to the Local network facilitates the work. (even if it is restricted)
    • At least the team leader / the network engineer, having a company computer with an internet access, Customers often provide us with a company PC or Laptop with local right to do the job.
  1. Meeting time

    • We advise to decide what meetings are important to attend (for our teams)
    • Problem: Meeting: We lost at least 30mn per meeting. Equivalent to 3h or more per day
Starting times:

Improve by synchronizing starting times with other teams, often teams waited hours before they could start working.

 

DateJuly 2020
ClientProcter & Gamble
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