Smiths Medical – Quest International France

Smith Medical-Quest Inc

In 2018 we were appointed for running the maintenance of smith medical bedwarmers in hundreds of clinics and hospitals in France, our staff  was trained, then we trained our technicians in different locations in France (Bordeaux, Lyon, Marseille, Rennes, Nice, Cannes and main French cities) then we produced (with the customer) the plan for a project that lasted over 2 year

The main task was to cover all clinics and hospitals that have these devices and to provided maintenance to bed warmers in clinics and hospital during the Covid-19 crisis in 2019 & 2020

  1. The It Concierge team was certified on the EQUATOR® Convective Warming System from Smiths Medical.
  2. One member of the it concierge team in France was a certified trainer for further technician training.
  3. We worked out a national plan for this deployment and contacted all the clinics and hospitals, in coordination with Quest Inc and Smith Medical instructions.
  4. We started deploying technician all over France according to the last date of equipment verification; the equipment has to be serviced once a year, so, we started with those that had older date of service.
  5. During the job we followed strict medical manual of instructions and a series of tests, (electricity tests, temperature and air speed with an anemometer) the service included also replacement of equipment parts.
  6. During the tests the equipment either was certified or put aside for maintenance of for decommissioning (another team took care of that).
  7. We managed the visits according to the geographic location of the sites and according to the quantity of medical equipment on site to be serviced.
  8. These service was conducted according to the European hygiene standards and Covid-19 restrictions.

In total, we visited 120 clinics and 80 hospitals to carry out the maintenance of the bed warmers used in the resuscitation rooms of post-operative patients.

Date 2018 - 2020
Client Smith Medical – Quest Inc.